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Rented accommodation must comply with the minimum standards of the Housing Health and Safety Rating System (HHSRS). The property must meet all statutory requirements set out in the Housing, Environmental Protection, Landlords and Tenant Acts and also Planning and Building Control Legislation.

The property must be in a condition in which it can be occupied safely and healthily. It must be dry and structurally stable. The heating, hot and cold water, lighting, ventilation, gas and electricity, bathrooms, kitchens and drainage must work correctly.

It is the tenants responsibility to carry out minor repairs such as replacing light bulbs, re-pressurising the boiler or clearing a blocked sink. Tenants are also responsible for any damage they or their visitors cause to the property.

Gas installations and appliances

Gas installations and appliances will be checked and maintained annually by a suitably qualified 'Gas Safe' registered gas engineer and the installation will meet the requirements of the Gas Safety (Installation and Use) Regulations 1998.

Electrical installation

All work will be in compliance with requirements for electrical installations, with the work being carried out by NICEIC (National Inspection Council for Electrical Installation Contracting), ELECSA or NAPIT (National Association for Professional Inspectors and Testers) registered contractors.

Energy performance certificates

From 1 October 2008, all rented properties with a new tenancy in England and Wales are required to have an energy performance certificate (EPC).

Reporting a repair to Azure Property Services

Repairs can be reported to us by phone or email, please call us on 0800 566 8 566 or email us via

Out of Hours Emergency Repairs

Please note we do not offer a 24 hour service. We will respond to repairs reported to us within the hours of 9am to 5pm, Monday to Friday. Any repairs reported to us outside of these hours will be dealt with the next available day as described above.

Tenants requiring an emergency repair outside of the hours described above may wish to organise it themselves, subject to the clauses below:

  • The costs for any repair(s) commissioned must be approved by Azure Property Services before any costs will be reimbursed or deducted from rent.
  • By instructing your own repairs prior to obtaining this consent (even through our approved contractors) you run the risk of not being reimbursed if the Landlord concludes the cost of the repairs are excessive or that the Landlord is not liable for them.
  • You should instruct a suitably qualified emergency contractor to make the property safe only - full and proper repairs should be undertaken during normal working hours.
  • You should contact Azure Property Services as soon as offices are open to report the incident.

An emergency is something that could not have been foreseen and which could cause serious damage to the property or is a serious health and safety risk, such as:

  • Severe leaks
  • Total loss of electrical power or light
  • Blockage of your only toilet (please note that if you have another usable toilet in the property or have caused the blockage you will be liable for the bill)
  • Loss of heating or hot water, where there is no other form available within the property
  • Broken windows or doors following a break-in - a handy man should only be instructed to temporarily board up the window/make the property safe. You must also report any damage to the police and obtain a crime reference number

*Please consider whether the repair can wait until we are next open. The vast majority of property issues can wait to be reported the next business day when you will be able to contact Azure Property Services.

In case of emergency the following may be useful:

  • For a Gas leak call the National Gas Service Emergency Line on 0800 111 999.
  • For the Police call 101 or 999.
  • For the Fire Brigade call 999.

In all instances if a contractor is called out when a repair is not justified you will be liable for all costs.

For further help and information please contact us.